ServiceNow HRSD Senior Consultant - Prague

Devoteam is seeking a ServiceNow HRSD Senior Consultant to join their growing team in Prague. The successful candidate will design, implement, and optimize the client's ServiceNow HR Service Delivery (HRSD) solution, creating a streamlined and engaging experience for their workforce.

Requirements

• Lead discovery workshops with HR stakeholders to gather requirements, analyze existing workflows, and identify opportunities for automation and improvement.
• Translate business needs into detailed functional and technical design documents for the ServiceNow HRSD platform.
• Design and configure core components of the HRSD suite, including Case and Knowledge Management, Lifecycle Events (e.g., onboarding, offboarding), and the Employee Center portal.
• Develop and implement automated workflows using ServiceNow Flow Designer to streamline HR processes, approvals, and notifications.
• Collaborate with technical teams to manage integrations between ServiceNow and other key systems, such as Workday, SAP SuccessFactors, or local payroll applications.
• Drive the testing process, including creating test plans and guiding the HR team through User Acceptance Testing (UAT) to ensure the solution is robust and meets all requirements.
• Develop training materials and deliver training sessions to empower HR staff and promote employee adoption of the new platform.
• Assess risks and their impact on project timelines and deliverables, coordinating with project managers on deadlines and schedules.

Benefits

• 5 weeks of vacation per year
• 4 My Days per year
• Hybrid office
• Flexible working hours
• Udemy for business account
• Meal allowance up to 28,000 CZK/year
• Cafeteria 1,000 CZK/month
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Above standard working equipment
• Company mobile phone (selection from Android/iPhone)
• Company laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and team buildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture
• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Usage of AI tools and access to elaborate, tailored AI training