ServiceNow IT Operations Management (ITOM) Engineer

The ServiceNow IT Operations Management (ITOM) Engineer will work on Enterprise Information Technology initiatives, implementing a consistent, repeatable, high-quality experience for users across all Mission environments. The Engineer will define Configuration Management Database (CMDB) & Configuration Item (CI) needs, train teams, and provide support for the overall workload and execution of Operations and Maintenance (O&M) tasks on the production instance of ServiceNow.

Requirements

• In-depth knowledge of CMDB concepts, methodologies, and best practices.
• Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities.
• Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions.

Benefits

• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Flexible time off benefit.
• Autonomy to take the time you need through a unique flexible time off benefit.