ServiceNow ITOM - Immediate Start

Datacom is seeking a ServiceNow ITOM/CMDB Architect to lead ServiceNow ITOM and CMDB implementations for major Australian customers. The successful candidate will have 5+ years of experience working on the ServiceNow platform and demonstrable ITOM/CMDB delivery experience.

Requirements

• Serve as the primary technical point-of-contact for ITOM/CMDB projects and customer stakeholders.
• Lead onsite and virtual technical requirements workshops to capture solution needs and constraints.
• Design end-to-end technical solutions for ServiceNow ITOM and CMDB (Discovery, Service Mapping, Event Management, Orchestration, Cloud Management) aligned to CSDM and client objectives.
• Translate business requirements into technical stories; estimate and collaborate with functional teams.
• Oversee and mentor developers and platform engineers; own delivery quality and sprint demos.
• Perform hands-on development where required; produce design artifacts, runbooks, and knowledge transfer deliverables.
• Advise on integration options and vendor/partner tools to meet client integration needs.
• Maintain up-to-date expert knowledge of the ServiceNow platform and contribute to continual improvement of delivery processes and practice maturity.

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses