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Birlasoft Limited
ServiceNow ITSM/ CSM Lead
Join Birlasoft Limited as a ServiceNow ITSM/CSM Lead in Pune. Leverage 6+ years of ServiceNow expertise, focusing on ITSM/ITOM solutions. ITIL & CSA/CIS certs preferred.
Consulting
Senior
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Customer Service Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
August 22, 2025
This ServiceNow ITSM/CSM Lead position requires a ServiceNow expert with strong development and problem-solving skills. The role involves recommending and developing technical solutions, integrating ServiceNow with other systems, and managing customer expectations. It's also a part of a dedicated team within a well-established software company.
Requirements
- 6+ years of ServiceNow development experience.
- 4+ years of experience in ServiceNow development.
- Experience with MSP/Domain Separation development.
- Strong ITSM and ITOM module knowledge.
- Excellent coding and web programming skills.
- ITIL V3 Foundation and ServiceNow – CSA & CIS certifications preferred.
Requirements Summary
6+ years ServiceNow development & 4+ years development experience. Must have knowledge of MSP/Domain Separation, coding & web programming skills. ServiceNow ITSM and ITOM module knowledge is required
