ServiceNow ITSM Developer, AVP

MUFG is seeking a ServiceNow ITSM Developer to join their dynamic team. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. The role involves designing, implementing, and maintaining ServiceNow ITSM capabilities, contributing towards transformation of the IT Service Management platform, and supporting current state.

Requirements

• 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
• Experience with one or more ServiceNow platform implementation
• Understanding of ServiceNow data model, tables and relationships
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
• Strong technical hands-on experience with GRC and IT Operations Management
• Experience with xMatters a plus
• Experience managing platform availability, performance and security
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
• Good understanding of ServiceNow CMDB and ITIL
• Experience implementing REST API integration with third party tools
• Ability to create custom reports, dashboards and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with backend SQL Server development is preferred
• Strong problem-solving skills, communication and collaboration
• Education: Bachelor's Degree in Computer Science or related fields; applicable specialized training; or equivalent experience

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation, sick days, and holidays
• Performance-based bonus and/or incentive compensation
• Total Rewards program