AHEAD

ServiceNow ITSM Principal Technical Consultant

Join AHEAD as a ServiceNow ITSM Principal Technical Consultant in the US. Lead teams, design solutions, and integrate ServiceNow. Benefits include health insurance and 401(k).

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Consulting
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Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
August 25, 2025

AHEAD builds platforms for digital business using cloud infrastructure, automation, and analytics. They are seeking a ServiceNow Principal Technical Consultant to architect, design, develop, and deploy ServiceNow solutions, driving collaboration and ensuring quality. This role involves leading teams, mentoring, and contributing to impactful projects. There is a requirement for at least 25% travel.

Requirements

  • Lead project teams to deploy solutions on the ServiceNow platform
  • Lead complex programs of multiple resources
  • Lead the architecture and design of complex solutions
  • Lead the creation of written deliverables
  • Lead client demos and working sessions
  • Lead integration design sessions
  • Lead client workshops as process and technical expert
  • Must have strong skills integrating ServiceNow with third party tools
  • Strong presentation skills
  • Strong project and situational awareness
  • Strong communication skills
  • Strong attention to detail
  • Self-starter
  • Ability to travel at least 25%

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave

Requirements Summary

Subject matter expert on ServiceNow; robust knowledge of process areas; and strong development skills. Experience in client/internal workshops and data analysis needed