ServiceNow ITSM Process Systems Engineer (Mid Level)

We're seeking a ServiceNow ITSM Process Systems Engineer to lead the charge in modernizing and optimizing our IT Service Management (ITSM) processes. You'll play a key role in aligning business needs with smart, scalable solutions that enhance efficiency and service quality — all while leveraging ITIL best practices and the ServiceNow platform.

Requirements

• Bachelor's in Information Systems, Computer Science, or similar — OR Associate degree + 6 years’ experience — OR High school diploma/GED + 8 years’ related experience
• Active TS/SCI security clearance
• ServiceNow Certified System Administrator (CSA) certification
• ITIL Foundation (Intermediate preferred) certification
• 3+ years working with ServiceNow ITSM modules
• Experience supporting Service Desks (Tier 1-4)
• Understanding of secure environments and deployments across different security domains
• Experience resolving high-priority defects (Pri 1 & 2) and integrating fixes in high-stakes environments

Benefits

• Health/Dental/Vision
• 401(k) match
• Accrued PTO
• STD/LTD/Life Insurance
• Referral Bonuses
• Professional development reimbursement