ServiceNow ITSM Product Owner

You will be part of a strong ServiceNow team, supporting and implementing multiple ServiceNow products and custom apps, used within various IT & other SNCB departments.

Requirements

• Master's degree or equivalent through experience
• Knowledge of ITIL principles and experience in applying ITIL guidelines to IT service
• At least 3 years of experience in technical implementations in ServiceNow ITSM and Now Platform services
• Proficiency with ServiceNow components such as Service Catalog, Change / Incident / Problem/Release Management, Asset Management, Knowledge, CMDB, Employee Center etc.
• Having passed at least 3 full lifecycles / deployments with process and system integration of ServiceNow with other applications.
• Experience in configuration of ServiceNow applications
• Expérience in ServiceNow development (ex. scripting) is considered a plus
• Excellent general knowledge of IT architecture, processes and best practices
• Team player with excellent communication skills
• Good knowledge of English and Dutch or French, both orally and in writing
• Able to work independently, strong problem solving techniques, proactive
• Experience with offshore development teams is a plus
• Experience working in Agile teams is a plus
• ServiceNow certification is a plus

Benefits

• the possibility to work remotely + flexible working hours
• 35 days of leave
• a company car + a public transport season ticket
• a target bonus
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members)
• hospitalisation and dental care for the whole family
• outpatient costs (= medical costs separate from hospitalisation)
• group insurance: supplementary pension, work disability and death (cafeteria plan)
• accidents at work (extralegal)
• meal vouchers and eco-vouchers
• net allowances for remote working and carwash + internet budget