ServiceNow ITSM Request Manager

Emory Healthcare is seeking a ServiceNow ITSM Request Manager to join their dedicated team. This role focuses on managing the Request Management process, leading ITSM best practices, and ensuring efficient service operation. The position involves mentorship, process improvement, and collaboration with various teams within the organization.

Requirements

• Manage the ITSM Request Management process according to ITIL and ITSM best practices.
• Support the management of related ITSM practices like Incident, Change, Problem, and Asset Management.
• Lead the activities required for effective and efficient operation of Request Management within the ITSM tool.
• Act as a lead business partner with Request Management and catalog process stakeholders.
• Monitor ITSM Request Management process and service catalog for alignment with best practices.

Benefits

• Comprehensive health benefits
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...