ServiceNow ITSM Solution Architect

ServiceNow is seeking a Customer Excellence Group Strategy & Product Solution Architect to partner with the ServiceNow Platform and Product Management and Engineering organizations. This role focuses on designing, piloting, and implementing innovative AI-first customer solutions, driving the time-to-first-successful implementation, and reducing friction in the customer journey. The architect will work with cross-functional teams, strategic partners, and early adopters to standardize AI setup and adoption processes.

Requirements

• 6+ years of ServiceNow product/solution architecture (AI/ML experience preferred)
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications
• ServiceNow Certified Technical Architect or ServiceNow Certified Master Architect certifications are preferred
• Experience putting ServiceNow enterprise implementations and deployments into production is a must-have
• At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science
• Proven track record of driving customer satisfaction through innovative technology solutions
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong problem-solving skills and ability to work independently or as part of a team
• Strong industry connections and network
• Customer-focused mindset
• Excellent collaboration
• Travel up to 50% annually

Benefits

• Health plans
• 401(k) Plan with company match
• Employee Stock Option Plan
• Flexible time away plan
• Family leave programs
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure