ServiceNow Knowledge Process Analyst

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. The ServiceNow Knowledge Process Analyst is a key role within the Technology Service Management Office, responsible for managing day-to-day governance, operations, and continual improvement for technology request management and technology knowledge management within the scope of those capabilities on the ServiceNow platform.

Requirements

• Participate in the day-to-day of operation of process controls to ensure consistent and efficient execution
• Participate in developing, monitor, and report on key process metrics to track performance, identify trends, and drive improvements
• Identify risks and issues and support mitigation, coordinating with partners as needed

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to employees