ServiceNow Lead

Enroute is seeking a hands-on ServiceNow Practice Lead to establish and scale their ServiceNow practice within Mexico and beyond. This is a unique opportunity for a technical leader who thrives at the intersection of delivery, strategy, and client engagement. The role focuses on leading implementations, shaping ServiceNow capabilities, and building a high-performing team.

Requirements

• Proven, hands-on experience with ServiceNow (ITSM + ITOM required; HRSD and/or CSM a plus).
• Multiple ServiceNow certifications (CSA + 2+ Implementation Specialist certs).
• Strong background in designing and leading integrations.
• Track record of mentoring ServiceNow developers.
• Excellent communicator with both technical and C-Suite stakeholders.
• Experience in pre-sales: demos, workshops, proposals, and executive engagement.
• Skilled in writing SOWs and negotiating requirements.
• Mindset: Entrepreneurial and growth-driven - you want to build, not just manage.
• Comfortable with ambiguity, but structured and disciplined in delivery.
• Collaborative team player and face of the practice.
• Responsibilities: Practice Leadership, Hands-On Delivery, Client Engagement, Team Building, Pre-Sales Support, Quality & Governance
• Benefits: Monetary compensation, Year-end Bonus, IMSS, AFORE, INFONAVIT, Major Medical Expenses Insurance, Minor Medical Expenses Insurance, Life Insurance, Funeral Expenses Insurance, TDU Membership, Holidays and Vacations, Sick days, Bereavement days, Civil Marriage days, Maternity & Paternity leave, English and Spanish classes, Performance Management Framework, Certifications, TALISIS Agreement, Taquitos Rewards, Amazon Gift Card, Work-from-home bonus, Laptop Policy, Equal employment
• Commitment to equal employment opportunities

Benefits

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferred car insurance rates
• TDU Membership
• Holidays and Vacations
• Sick days
• Bereavement days
• Civil Marriage days
• Maternity & Paternity leave
• English classes
• Performance Management Framework
• Certifications
• Certifications