ServiceNow Operations Specialist, Critical Facilities Support, APAC

Vantage Data Centers is seeking a ServiceNow Operations Specialist to support the administration, configuration, and continuous improvement of our ServiceNow platform serving the Vantage APAC Region.

Requirements

• Manage user roles, groups, and permissions.
• Maintain system performance and troubleshoot issues.
• Onboard and maintain Configuration Items (CIs) in the CMDB, ensuring data integrity and alignment with asset hierarchies and alarm management structures.
• Configure and optimise maintenance schedules using Work Order Management modules to support field operations and customer reporting.
• Design and implement ServiceNow workflows and enhancements to support operational processes, including change management, incident handling, and preventative maintenance.
• Develop and maintain procedures and training materials for platform use, including system upgrades and audit support.
• Work closely with site teams, service desk, and IT to ensure platform alignment with business needs and compliance standards.
• Stay updated on industry best practices and emerging trends in data center operations and Service Now use.
• Continuously seek opportunities to enhance processes and tools used by the Critical Facility Operations teams.
• Support our business strategies and standardisation of systems and processes, and process improvements in reporting capabilities.
• Engage with key stakeholders to ensure that requirements are clearly documented, understood, communicated, planned and within the design of the system or process solutions and provide updates on milestones.
• Contribute towards improved business process maturity by identifying and prioritising improvement projects and implement changes to processes and operations to improve data capture.

Benefits

• Comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
• Above market total compensation package.
• Recognition, training and development opportunities.
• Knowledge that your contribution adds value to the company and our community.