NewRocket

ServiceNow Platform Analyst - CSDM

Join NewRocket as a ServiceNow Platform Analyst - CSDM in India. Leverage your ServiceNow expertise to enhance customer experiences and implement customizations.

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Job Level - JobBoardly X Webflow Template
Senior
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Knowledge Management
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Problem Management
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Service Portal
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
September 10, 2025

NewRocket is seeking a ServiceNow Platform Analyst - CSDM to join their India team in support of a large global client. This is an opportunity to implement and develop customizations on ServiceNow environments, working with leading practices and developing code using industry standards. The role focuses on providing technical expertise, mentoring, and contributing to outstanding customer experiences.

Requirements

  • Strong knowledge of software engineering principles for cloud-based platforms
  • Strong understanding of the ServiceNow functionalities and features of Platform Analyst with CSDM
  • Solid knowledge of glide record usage, XML and structural programming concepts
  • Proficient in JavaScript
  • Excellent understanding of core object-oriented programming
  • Strong written and verbal communication skills
  • Working knowledge of relational databases
  • Ability to assess and mitigate risk
  • Strong leadership capabilities
  • Effective facilitation, coaching and mentoring skills
  • Strong problem-solving skills
  • Strong relationship management skills
  • Comfortable working in a matrixed organization
  • Comfortable working with ambiguity and change

Requirements Summary

Bachelor's degree in related field. Strong understanding of ServiceNow platform and programming (JavaScript). Excellent communication and leadership skills