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Sword Group
ServiceNow Platform Manager
Consulting
Entry Level
ServiceNow Role Type:
Platform Owner
ServiceNow Modules:
Customer Service Management
DevOps
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 27, 2025
Sword is seeking a strategic ServiceNow Platform Owner/Manager to lead the governance, development, and optimisation of their platform. This pivotal role will drive the delivery of a best-in-class enterprise platform, enabling IT transformation, operational excellence, and innovation within the Energy, Public and Finance Sectors. The role is based in Aberdeen, Scotland, and requires regular travel to offices in Glasgow, UK.
Requirements
- Deep ServiceNow expertise, proven delivery experience, and exceptional stakeholder engagement skills.
- Experience with Agile delivery methodologies, DevOps practices, and CI/CD pipelines.
- Expertise in managing platform upgrades, release cycles, and operational governance.
- Strong leadership, stakeholder management, and communication skills.
Benefits
- Personalized Career Development
- Flexible working
- A Fantastic Benefits Package
Requirements Summary
Experienced ServiceNow Platform Owner/Manager needed, including deep expertise in ITSM, CSM, and ITOM. Agile and CI/CD practices are required. Strong leadership and stakeholder management are essential
