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ServiceNow
Senior Product Excellence Manager - SecOps
Join ServiceNow as a Senior Product Excellence Manager - SecOps in Staines, UK. Leverage your 8+ years of client-facing experience to enhance SecOps product adoption and customer success. Competitive salary and benefits offered.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
ServiceNow is seeking a Senior Product Excellence Manager specializing in Security to join their SecOps team. This role will focus on enhancing customer success with ServiceNow's SecOps products, mentoring field resources, and driving customer adoption. The ideal candidate will be a results-oriented individual with a deep understanding of customer security challenges and a passion for helping customers achieve their objectives.
Requirements
- 8+ years of experience in a B2B client-facing role (Customer Success, Professional Services, Sales, Account Management).
- Experience working with Enterprise customers on their SecOps journey.
- Understanding SecOps business problems and experience in managing customer stakeholders in large SecOps implementations.
- Experience with Banking and Financial Services customers is desirable.
- Extensive hands-on experience with one or more leading SecOps products.
- Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
Benefits
- Competitive compensation
- Generous benefits
Requirements Summary
8+ years in client-facing role. Enterprise customer experience. Understanding SecOps business problems and managing stakeholders. Bachelor's degree in IT preferred
