ServiceNow Platform Manager

Sword is seeking a strategic, technically proficient ServiceNow Platform Owner / Manager to lead the governance, development, and optimisation of their ServiceNow environment. This role will drive the delivery of a best-in-class enterprise platform to enable IT transformation, operational excellence, and innovation. They are looking for a leader able to define and deliver the vision for the platform and maintain the platform’s stability and compliance.

Requirements

• Proven experience as a ServiceNow Platform Owner, Product Owner, or Manager in a large-scale enterprise environment.
• Deep understanding of ServiceNow architecture, modules, and integration capabilities.
• Experience with Agile delivery methodologies, DevOps practices, and CI/CD pipelines.
• Expertise in managing platform upgrades, release cycles, and operational governance.
• Strong leadership, stakeholder management, and communication skills.

Benefits

• Personalised Career Development
• Flexible working
• A Fantastic Benefits Package
• Pension scheme
• Access to private health, well-being, and insurance schemes
• Employee assistance programme
• Discounted cash plan