ServiceNow Platform Support Specialist

We are looking for a ServiceNow Platform Support Specialist to join our team. As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform, managing and resolving L2 incidents, and delivering run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items.

Requirements

• 1-2+ years of experience with ServiceNow administration (CSA Certification required)
• Ability to troubleshoot and resolve technical issues in a timely manner
• Strong communication skills to clearly guide users through problem resolution
• Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment
• Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Incentive pay and/or equity