.svg)
AHEAD
ServiceNow Process Analyst, Team Lead
Join AHEAD as a ServiceNow Process Analyst, Team Lead in Gurugram. Lead ITSM operations, enhance processes, and collaborate with stakeholders. ITIL v3/v4 required.
Consulting
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 30, 2025
The ITSM Process Team Lead will lead the day-to-day operations and continuous improvement of IT Service Management processes across the organization, guiding a team of ITSM Analysts and collaborating with IT and business stakeholders.
Requirements
- Bachelor’s degree in Information Technology, Business, or related field
- 5+ years of experience in ITSM process management
- ITIL v3/v4 Foundation certification
Benefits
- Comprehensive process documentation and training materials
- Workshops and training sessions for IT teams and business stakeholders
- Regular audits and support for regulatory and internal reviews
Requirements Summary
Bachelor's degree, 5+ years of ITSM process management experience, and ITIL v3/v4 certification required
