ServiceNow Process Architect

This role involves designing and optimizing business processes within an organization to drive efficiency and customer satisfaction. The architect will serve as a subject matter expert on IT Service Management (ITSM) processes, guide clients towards ITIL 4 frameworks, design Service Management processes, communicate with stakeholders, and ensure solution builds meet expectations. They will also provide training and support to stakeholders.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• ITIL 4 Foundation Certified.
• ServiceNow CSA Required.
• ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required).