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SSC HR Solutions
ServiceNow Process Architect
Join SSC HR Solutions in Dubai as a ServiceNow Process Architect. Design ITIL 4-based processes, optimize ServiceNow modules, and enhance client satisfaction. Must have ITIL 4 and ServiceNow CSA certifications.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
June 17, 2025
Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Design and optimize Service Management processes using ITIL 4 constructs. Serve as a subject matter expert on IT Service Management processes and guide clients towards ITIL 4.
Requirements
- Bachelor's degree in computer science, Information Technology, or a related field
- ITIL 4 Foundation Certified
- ServiceNow CSA Required
- ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required)
- Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager
- Previous track record of working with ITSM frameworks such as ITIL, COBIT, and ISO 20000
- Demonstrable experience working with leading Service Management tools and industries (Telecom, Resources, BFSI, etc.)
- Strong background in business process consulting and a proven track record of successfully improving client business outcomes
- Exhibit a combination of management, consultancy, project delivery, and technical skills
- Demonstrated ability and experience advising and influencing key stakeholders, both internal and external, providing insights that lead to key decision-making
- Able to think strategically and laterally, be innovative, and find creative solutions to client problems
- Ability to influence and inspire change, both across the organization and with external stakeholders
- In-depth knowledge of business process consulting within the Application/Business Management/IT Service Management space
- Knowledge of GRC processes
- Advanced knowledge of Microsoft Office Suite – Excel, PowerPoint, etc.
Benefits
- Ability to build excellent trust-based relationships and an impressive reputation with client stakeholders
- Opportunity to contribute to the overall success of the organization
- Chance to design and optimize business processes that drive efficiency, effectiveness, and customer satisfaction
- Opportunity to work with leading Service Management tools and industries
- Ability to think strategically and laterally, be innovative, and find creative solutions to client problems
Requirements Summary
MUST HAVE: Bachelor's degree, ITIL 4 Foundation Certified, ServiceNow CSA Required, and 5 years of experience. NICE TO HAVE: ITIL Master Certification, ITIL 4 Strategic Leader, ITIL 4 Managing Professional, and experience with ITSM tools and frameworks
