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SSC HR Solutions
ServiceNow Process Architect
Join SSC HR Solutions in Dubai as a ServiceNow Process Architect. Design and optimize ITSM processes using GRC, FSM, CSM, ITAM, and ITOM. Requires ITIL 4, ServiceNow CSA, and 3 implementation certifications. Enjoy competitive salary and growth opportunities.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
June 17, 2025
The role of ServiceNow Process Architect involves designing, optimizing, and scaling business processes within an IT Service Management (ITSM) environment. This role requires expertise in GRC, FSM, CSM, ITSM, ITAM, and ITOM, along with experience with ILM processes. The architect should drive a services-based approach and collaborate with various teams to deliver solutions to client requirements, solve problems, and continuously improve processes.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ITIL 4 Foundation Certification.
- ServiceNow CSA Required.
- ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required).
- Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.
Benefits
- Competitive salary
- Opportunity for professional growth
- Collaborative work environment
Requirements Summary
Bachelor’s degree in IT or related field. ITIL 4 Foundation, ServiceNow CSA, and implementation specialist certification required. Prior ITSM experience needed. Technical expertise in Business Process Consulting and Solutions architecture are also valued
