ServiceNow Process Architect

Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Design and optimize ServiceNow Process Architecture to meet business requirements and drive efficiency and effectiveness.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL 4 Foundation Certified.
• ServiceNow CSA Required.
• ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required).
• Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.
• Previous track record of working with ITSM frameworks such as ITIL, COBIT, and ISO 20000.
• Demonstrable experience working with leading Service Management tools and industries (Telecom, Resources, BFSI, etc.).
• Strong background in business process consulting and a proven track record of successfully improving client business outcomes.
• At least 5 years of professional experience working in IT Service Management with tangible expertise in working in a services-based construct (not just a process-based construct).
• In-depth knowledge of business process consulting within the Application/Business Management/IT Service Management space.
• Knowledge of GRC processes.
• Advanced knowledge of Microsoft Office Suite – Excel, PowerPoint, etc.

Benefits

• Flexible work hours
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Competitive salary and benefits package
• Paid time off and holidays
• Relocation assistance (if applicable)