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SSC HR Solutions
ServiceNow Process Architect
Join SSC HR Solutions in Dubai as a ServiceNow Process Architect. Design and optimize processes using ServiceNow modules. Requires ITIL 4, CSA, and 3 ServiceNow certifications.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
June 17, 2025
Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Develop and articulate Service Management process designs based on business and functional requirements.
Requirements
- Bachelor's degree in computer science, Information Technology, or a related field.
- ITIL 4 Foundation Certified.
- ServiceNow CSA Required.
- ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required).
- Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.
- Previous track record of working with ITSM frameworks such as ITIL, COBIT, and ISO 20000.
- Demonstrable experience working with leading Service Management tools and industries (Telecom, Resources, BFSI, etc.).
- Strong background in business process consulting and a proven track record of successfully improving client business outcomes.
Benefits
- unclear
- unclear
Requirements Summary
Bachelor's degree, ITIL 4 Foundation Certified, ServiceNow CSA, ServiceNow Certified Implementation Specialist, and strong background in business process consulting
