ServiceNow Process Consultant

We are seeking a ServiceNow Process Consultant to specialize in ITSM, ITOM, and ITAM. The role involves analyzing business needs, designing scalable ServiceNow processes, and guiding implementation best practices. This is a contract position focused on process optimization and stakeholder engagement.

Requirements

• Act as the SME on ITSM, ITOM, and ITAM modules in ServiceNow.
• Conduct workshops and consult with stakeholders to define current and future state processes.
• Perform gap analysis and recommend solutions based on industry best practices.
• Design, document, and improve ITIL-aligned processes (Incident, Problem, Change, Request, CMDB, Discovery, Asset Lifecycle, etc.).
• Collaborate with ServiceNow developers and architects.
• Support UAT, training, and organizational change management initiatives.
• Ensure platform configurations meet business needs and compliance standards.
• Develop KPIs, reports, and dashboards to monitor performance and adoption of implemented solutions.
• Stay updated with the latest ServiceNow features and industry trends.