.svg)
Ants
ServiceNow Process Lead
Join Ants in Stockholm as a ServiceNow Process Lead. Drive effective ITSM processes, leverage ServiceNow skills, and enjoy a hybrid work model with growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 30, 2025
Sopra Steria is seeking a ServiceNow Process Lead to lead and develop processes related to the ServiceNow platform for customers, ensuring they are effective, sustainable, and tailored to their operations.
Requirements
- Several years of experience in process development and process leadership in IT, preferably related to ServiceNow or similar platforms.
- A deep understanding of ITSM, ITIL, and process frameworks.
- The ability to lead workshops and facilitate requirements gathering.
- Experience of working closely with both business and IT.
- Relevant academic education in IT, management, or equivalent.
- Fluent Swedish and English, both spoken and written.
Benefits
- A stimulating work environment at Europe's leading ServiceNow consulting company.
- The opportunity to work with innovative solutions and the latest technology.
- Competence development through certifications, training, and mentoring.
- A hybrid work model and competitive terms and conditions.
Requirements Summary
Several years of experience in process development and IT, understanding of ITSM and process frameworks, and ability to lead workshops
