ServiceNow Product Operations Manager - Business Enablement and Communications, Deloitte Global

The ServiceNow Product Operations Manager - Business Enablement and Communications role is a permanent position at Deloitte Global. The job requires a bachelor's degree and at least 5+ years of experience in a similar role. The candidate should have solid experience working with the ServiceNow platform and excellent communication and stakeholder management skills. The role involves leading the Business Enablement & Communications function within Operations for the Global ServiceNow Center of Excellence (CoE), designing and implementing strategies to maximize the adoption and successful utilization of the ServiceNow enterprise platform across the global organization.

Requirements

• Bachelor's degree
• Minimum 5+ years of proven experience in a similar role, leading organizational enablement and training initiatives, ideally within a global technology environment
• Solid experience working with the ServiceNow platform, preferably in a large-scale enterprise setting with globally distributed delivery teams
• Demonstrated success in designing, developing, and delivering impactful training programs backed with knowledge management
• Excellent communication (written and verbal), presentation, and stakeholder management skills
• ServiceNow certifications are highly desirable
• Experience working with technology learning principles and methodologies
• Robust analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously and prioritize effectively
• Passion for technology and driving user adoption

Benefits

• Competitive base salary and variable pay opportunities
• A wide array of initiatives that differentiate us as a people-first organization
• Flexible work arrangements and a hybrid work structure
• Regular paid vacation days
• Mental health support benefits ($4,000 per year)
• Flexible benefit spending account ($1,300 per year)
• Deloitte Days (firm-wide closures)
• Development and Innovation Days (dedicated days of learning)
• Access to professional development opportunities and experiences