ServiceNow Product Operations Manager - Business Enablement and Communications, Deloitte Global

Deloitte Global is seeking an experienced ServiceNow Product Operations Manager to lead the Business Enablement & Communications function within Operations for the Global ServiceNow Center of Excellence. The role will develop and implement strategies to maximize the adoption and successful utilization of the ServiceNow enterprise platform across the global organization.

Requirements

• Bachelor's Degree
• Minimum 5+ years of proven experience in a similar role, leading organizational enablement and training initiatives, ideally within a global technology environment
• Solid experience working with the ServiceNow platform, preferably in a large-scale enterprise setting with globally distributed delivery teams
• Demonstrated success in designing, developing, and delivering impactful training programs backed with knowledge management
• Excellent communication (written and verbal), presentation, and stakeholder management skills
• ServiceNow certifications are highly desirable
• Experience working with technology learning principles and methodologies
• Robust analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously and prioritize effectively
• Passion for technology and driving user adoption

Benefits

• Competitive base salary
• Variable pay opportunities
• Mental health support benefits ($4,000 per year)
• Flexible benefit spending account ($1,300 per year)
• Firm-wide closures (Deloitte Days)
• Dedicated days for learning (Development and Innovation Days)
• Flexible work arrangements
• Hybrid work structure