ServiceNow Project Manager

The Project Manager will lead the delivery of internal and outsourced projects, ensuring on-time and within-budget completion of business objectives. This role requires TS/SCI clearance and involves managing project teams, stakeholders, and project resources. The Project Manager will also be responsible for all phases of the project lifecycle, from initiation to completion.

Requirements

• Identify project stakeholders, project requirements, and overall timelines
• Manage and coordinate with project team to define scope, schedule, budget and risks
• Document the communication plan, change management plan and escalation plan
• Define team member roles and responsibilities, monitor team performance and ensure project resources receive the training required to perform their duties
• Review and manage all changes requests
• Lead project meetings, status calls, coordinate project activities and manage stakeholder expectations
• Provide regular project status updates
• Ensure project management software is updated in a timely manner
• Provide sign-off for phase and project completion
• Direct the activities of up to eight resources
• Strong written and oral communication skills
• Strong interpersonal and operational skills
• Strong analytical and problem-solving capabilities
• Adaptability and quick decision-making
• Organizational and de-escalation skills
• Project Management Professional (PMP) certification preferred
• Strong Customer service skills