ServiceNow Project Manager

iTech AG is seeking an experienced ServiceNow Project Manager to lead the implementation and operation of IT Asset Management, Hardware Asset Management, and IT Operations Visibility. The role involves modernizing IT infrastructure and delivering solutions aligned with company objectives, including CMDB capabilities. The project will focus on a federal customer and compliance with regulations.

Requirements

• Provide overall project management and leadership for the implementation of SaaS-based IT Asset Management solutions.
• Develop and maintain the project schedule, ensuring all deliverables, milestones, and deadlines are met in accordance with customer requirements.
• Coordinate and facilitate requirements workshops, stakeholder interviews, and status meetings with IT, Finance, Procurement, and other departments.
• Oversee the work of technical teams responsible for configuration, data integration, testing, and workflow development.
• Manage project risks, issues, decisions, and changes, escalating and resolving items with stakeholders as appropriate.
• Ensure quality assurance processes are followed, including planning and oversight of testing activities and incorporation of user feedback.
• Provide regular project status reports, including progress, risks, issues, and financial forecasts.