ServiceNow Reporting Analyst

As a ServiceNow Reporting Analyst at AtkinsRéalis, you will be responsible for designing, maintaining, and optimizing reporting solutions within the ServiceNow platform to support operational excellence in HR services delivery and strategic insights.

Requirements

• Bachelor’s degree in computer science, IT, Business Analytics, or a related field.
• 3+ years of experience in ITSM reporting, ServiceNow Performance Analytics / Platform Analytics, and Power BI.
• Hands-on experience with ServiceNow Reporting
• Strong knowledge of Power BI, DAX, SQL, and data modelling.
• Experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Journey, Surveys, etc.)
• Understanding of ITIL framework and IT service management best practices.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent communication and stakeholder management skills.

Benefits

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Relocation assistance.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.