ServiceNow Reporting Technical Lead

Freddie Mac is seeking a ServiceNow Reporting Technical Lead to provide technical leadership and hands-on development in the design and delivery of ServiceNow Reporting and Dashboards. The role will lead Service Management Reporting, perform analysis, and make recommendations to management regarding reporting needs.

Requirements

• Bachelor's degree or equivalent work experience
• Minimum of 8-10 years of industry experience
• 5 + years experience working with IT data and analytics in prior roles in support of IT reporting functions
• An advanced level understanding of service management frameworks (ITIL v3 or v4) and supporting data is required
• An expert level understanding of ServiceNow Reporting, Performance Analytics, Query Builder, and CMDB Query Builder
• Knowledge of Tableau and Dremio is a plus
• Experience with Application Support and/or Infrastructure Support
• Experience with Change Management, Release Management, Event Management, and Incident Management in a large Enterprise production environment
• Experience with supporting IT projects
• Experience with Operations involving production application support and production infrastructure support
• Strong analytical skills
• Experience with troubleshooting system or product issues

Benefits

• Comprehensive total rewards package
• Competitive compensation
• Market-leading benefit programs