.svg)
Bank of America
ServiceNow Request Process Analyst
Join Bank of America as a ServiceNow Request Process Analyst in Chandler, AZ. Leverage ITIL and ServiceNow skills to enhance ITSM processes. Benefits include paid time off and incentives.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 29, 2025
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Requirements
- Minimum of 3 years of experience as a process manager for an IT Service Management process
- Minimum of 1 years of experience managing controls for an ITSM process
- Strong understanding of knowledge management and/or technology service request management
- Understanding of service catalog use, structure, and operation
- Understanding of ITSM portals
- ITIL v3 Foundation Certification
- Experience operating a process on the ServiceNow ITSM platform
Benefits
- Discretionary incentive eligible
- Benefits
- Paid time off
Requirements Summary
3+ years of experience in process management, ITIL v3 Foundation Certification, experience with ServiceNow ITSM platform
Apply now
Chandler
|
Arizona
United States
Mid-Level
In-Person
Full Time
86700-145400 USD/year
