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Bank of America
ServiceNow Request Process Analyst
Join Bank of America in Chicago as a ServiceNow Request Process Analyst. Leverage ITSM skills to enhance request management on the ServiceNow platform. 3+ years experience required. Benefits eligible.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 29, 2025
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. The ServiceNow Request Process Analyst will manage day-to-day governance, operations, and continual improvement for technology request management and technology knowledge management within the scope of those capabilities on the ServiceNow platform.
Requirements
- Minimum of 3 years of experience as a process manager for an IT Service Management process
- Minimum of 1 years of experience managing controls for an ITSM process
- Strong understanding of knowledge management and/or technology service request management
- Understanding of service catalog use, structure, and operation
- Understanding of ITSM portals
- ITIL v3 Foundation Certification
- Experience operating a process on the ServiceNow ITSM platform
Benefits
- Discretionary incentive eligible
- BenefitsThis role is currently benefits eligible
Requirements Summary
3+ years of process management experience, 1+ years of controls management experience, ITIL v3 Foundation Certification
Apply now
Chicago
|
Illinois
United States
Mid-Level
In-Person
Full Time
86700-145400 USD/year
