ServiceNow Request Process Analyst

Bank of America is seeking a ServiceNow Request Process Analyst to join their Global Technology Service Management function. The successful candidate will manage day-to-day governance, operations, and continual improvement for technology request management and knowledge management on the ServiceNow platform.

Requirements

• Minimum of 3 years of experience as a process manager for an IT Service Management process
• Minimum of 1 years of experience managing controls for an ITSM process
• Strong understanding of knowledge management and/or technology service request management
• ITIL v3 Foundation Certification
• Experience operating a process on the ServiceNow ITSM platform

Benefits

• Annual discretionary award based on overall individual performance results and behaviors
• Industry-leading benefits
• Paid time off
• Resources and support for employees to make a genuine impact and contribute to the sustainable growth of the business and the communities served