ServiceNow Senior Engagement Manager

The Senior Engagement Manager (SEM) is responsible for managing the successful deployment of ServiceNow solutions, acting as the primary client contact and handling issues. This is a fully remote position in Canada, requiring a strong leader with experience managing large, complex engagements and mentoring teams. The role focuses on client success and requires strong communication, organizational, and analytical skills.

Requirements

• 7+ years’ experience in a professional services organization with consulting experience
• 2+ years’ experience in ServiceNow consulting
• Bachelor’s degree or equivalent experience
• Agile Scrum experience and Scrum Master certification is desirable
• Project Management Professional (PMP) or similar certification is preferred
• ITIL Foundations Certification is preferred
• Strong communication skills
• Very strong organizational and analytical skills
• Strong interpersonal skills, client-centric attitude
• Experience driving complex issues through analysis and resolution

Benefits

• Competitive paid time off
• Extended Healthcare Plan
• Paid maternity and paternity leave
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Crossfuze subscription to Calm