NewRocket

ServiceNow Senior Software Engineer - FSO

Senior Software Engineer - FSO at NewRocket (Texas). Lead teams using ServiceNow FSO/FSM/CSM modules. Requires 4-6 yrs dev experience, 3+ ServiceNow platform expertise, CSA certification, and integration tech knowledge.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Customer Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Field Service Management
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Certified System Administrator

Job description

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Posted on:
 
November 17, 2025

NewRocket is hiring a Senior Software Engineer for our India team within our Customer practice. The role is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers' business processes and desired outcomes.

Requirements

  • 4-6 years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company.
  • 3+ years of ServiceNow Platform Experience
  • Experience with CSM, FSM, FSO product areas on the ServiceNow Platform.
  • Fundamental understanding of the CSM data model.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Proficiency with documentation software such as Microsoft Word, Excel, and PowerPoint.
  • Proven ability to lead the development and delivery of ServiceNow solutions in client environments.
  • Knowledge of ITIL and ServiceNow-specific certifications.
  • Experience with Agile/Scrum methodology.
  • Strong scripting skills in the ServiceNow platform.
  • ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months.
  • Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
  • ServiceNow Pre-sales accreditations
  • ServiceNow Micro-certs, nice to have!

Requirements Summary

4-6 years of experience, 3+ years of ServiceNow Platform Experience, and ServiceNow certifications required