NewRocket

ServiceNow Senior Software Engineer - FSO/CSM

Join NewRocket as a Senior Software Engineer in India, leveraging 3+ years of ServiceNow expertise to deliver CSM solutions. Strong problem-solving and ITIL knowledge required.

ServiceNow Role Type:
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Technical Project Manager
ServiceNow Modules:
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Customer Service Management
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
August 18, 2025

NewRocket, a ServiceNow partner, is seeking a Senior Software Engineer to lead the successful delivery of solutions and services for large client programs. This role involves technical leadership, mentoring, and collaboration with Pre-Sales and project managers to minimize customization and enhance ServiceNow integration. The company values diversity, inclusion, and professional growth.

Requirements

  • 3-6 years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company.
  • 3+ years of ServiceNow Platform Experience.
  • Strong problem-solving skills and ability to simplify complex situations.
  • Fundamental understanding of the CSM data model.
  • Fundamental understanding of key technologies for ServiceNow integration.
  • Proficiency with documentation software (MS Word, Excel, PowerPoint).
  • Knowledge of ITIL and ServiceNow-specific certifications.
  • Experience with Agile/Scrum methodology.
  • Strong scripting skills in the ServiceNow platform.
  • BA/BS degree in Business Administration or technology field (preferred)

Requirements Summary

3-6 years of software development experience. 3+ years of ServiceNow platform experience required. BA/BS in Business Admin or related field preferred. ServiceNow Certification req'd