ServiceNow Senior Solution Architect - CSM/FSM

This ServiceNow Senior Solution Architect role is for an enterprise client in India. The position involves leading the design, implementation, and mentoring of ServiceNow solutions, including CSM and FSM systems, with a focus on driving adoption and ensuring seamless integrations. Candidates should be experienced architects with a deep understanding of ServiceNow modules and enterprise processes.

Requirements

• 8+ years of experience in ServiceNow development and implementation, including CSM, FSM, and Custom Applications.
• Minimum 5 years working with ServiceNow CSM/FSM products and at least 3 years in an architect role.
• Strong knowledge of ServiceNow modules, ITSM, CSM, and FSM.
• Experience with security frameworks, compliance standards, and risk management.
• Expertise in ServiceNow scripting (Business Rules, Client Scripts, UI Builder, Scripted REST APIs, Script Includes).
• Experience with web services integrations, automated bi-directional system integrations, and core ServiceNow functionality.
• Strong problem-solving skills and technical documentation abilities.

Benefits

• Competitive salary and compensation package
• Flexible working arrangements with remote options
• Career development and ServiceNow certification opportunities
• Inclusive and diverse workplace culture
• Health, wellness, and parental support programs
• Access to professional learning and growth initiatives