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SSC HR Solutions
ServiceNow Senior Technical Consultant - ITSM Pro
ServiceNow Senior Technical Consultant - ITSM Pro at SSC HR Solutions. Design & deliver IT Service Management solutions using ITSM Pro. Requires 5+ yrs ServiceNow experience, ITIL expertise, JavaScript/Glide scripting proficiency.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 17, 2025
We are seeking an experienced ServiceNow Senior Technical Consultant with in-depth expertise in ITSM Pro and its advanced capabilities. This role is responsible for designing, configuring, and delivering cutting-edge IT Service Management solutions using ServiceNow ITSM Pro features.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- 5+ years of experience implementing and supporting ServiceNow solutions.
- 2+ years of hands-on experience specifically with ServiceNow ITSM Pro modules.
- Strong knowledge of core ITSM processes: Incident, Problem, Change, Request, Knowledge, Service Catalog.
- Proficiency in JavaScript, Glide scripting, Flow Designer, and MID Server integrations.
- Strong understanding of ITIL v3/v4 and ability to map business requirements to ITSM solutions.
- Experience working in Agile/Scrum delivery environments.
Requirements Summary
Bachelor's degree, 5+ years of experience in ServiceNow solutions, and 2+ years of hands-on experience in ITSM Pro modules
