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Montarelo Recruiting
IT Service Delivery Manager (Madrid - Hybrid)
Join Montarelo Recruiting as an IT Service Delivery Manager in Madrid (Hybrid). Leverage ServiceNow expertise to enhance IT support services and drive user satisfaction.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 15, 2025
Our company is seeking an IT Service Delivery Manager for its global operations in Madrid to manage and optimize IT support services. This role involves implementing ITSM solutions, vendor management, escalation, and developing strategies to improve service delivery, aligning with business objectives. The ideal candidate will be responsible for ensuring efficient service delivery, maximizing user satisfaction, and driving service improvement.
Requirements
- 5+ years of experience in IT Service Management or IT Support
- 2+ years of experience in leadership or coordinator capacity (e.g., Service Desk Lead)
- Proven Track Record of implementing an ITSM tool (ServiceNow preferred)
- Strong understanding of ITIL frameworks
- Excellent stakeholder management skills
- Proactive troubleshooting and problem-solving skills
- Strong analytical skills
- Excellent communication skills
- Bachelor's Degree in IT or related field
Benefits
- Hybrid working model
- Opportunity for internal career growth
Requirements Summary
5+ years in ITSM/IT Support. 2+ years leadership. ITIL v4 Certification is a plus. Bachelor's degree in IT or related field
