ServiceNow Solution Architect- SPM/CSM (India)

NewRocket is seeking a ServiceNow SPM/CSM Solution Architect with Platform capabilities focus to lead the successful delivery of ServiceNow solutions and services in a client-consulting environment.

Requirements

• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize SPM/CSM ServiceNow applications with focus on platform capabilities
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
• Mentor project crew members by managing peer reviews and provide technical guidance
• Experience with implementing ServiceNow modules
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script
• Experience with ServiceNow for custom application design and development
• Create and execute development plans as appropriate to meeting changing needs and requirements
• Knowledge of ITIL V4 processes and hands on with ITIL process implementation
• Ability to plan and package ServiceNow platform solutions and accelerators
• Presales Demo and Proof of Value for prospective customers
• Conduct SPM/ CSM/Intergrations capability Requirements Analysis sessions and customer workshops
• Troubleshoot and support ServiceNow based applications and systems
• Draft use cases and functional requirements documents
• Draft proposals and statements of work for solutions
• Reviewing and providing guidance on functional requirements documents
• Provide technical assistance in a pre-sales capacity
• Design custom or product-based solutions based on ServiceNow applications

Benefits

• Remote work
• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer