NewRocket is seeking a ServiceNow SPM/CSM Solution Architect with Platform capabilities focus to lead the successful delivery of ServiceNow solutions and services in a client-consulting environment.
Requirements
- Conduct requirements gathering workshops with clients in both onsite and virtual environments
- Configure and customize SPM/CSM ServiceNow applications with focus on platform capabilities
- Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
- Mentor project crew members by managing peer reviews and provide technical guidance
- Experience with implementing ServiceNow modules
- Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script
- Experience with ServiceNow for custom application design and development
- Create and execute development plans as appropriate to meeting changing needs and requirements
- Knowledge of ITIL V4 processes and hands on with ITIL process implementation
- Ability to plan and package ServiceNow platform solutions and accelerators
- Presales Demo and Proof of Value for prospective customers
- Conduct SPM/ CSM/Intergrations capability Requirements Analysis sessions and customer workshops
- Troubleshoot and support ServiceNow based applications and systems
- Draft use cases and functional requirements documents
- Draft proposals and statements of work for solutions
- Reviewing and providing guidance on functional requirements documents
- Provide technical assistance in a pre-sales capacity
- Design custom or product-based solutions based on ServiceNow applications
Benefits
- Remote work
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer