NewRocket

ServiceNow Solution Architect- SPM/CSM (India)

Join NewRocket as a ServiceNow Solution Architect (SPM/CSM) in India. Lead ServiceNow solutions, mentor teams, and utilize ITIL V4. Enjoy remote work and an inclusive culture.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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Governance, Risk, and Compliance
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
May 15, 2025

NewRocket is seeking a ServiceNow SPM/CSM Solution Architect with Platform capabilities focus to lead the successful delivery of ServiceNow solutions and services in a client-consulting environment.

Requirements

  • Conduct requirements gathering workshops with clients in both onsite and virtual environments
  • Configure and customize SPM/CSM ServiceNow applications with focus on platform capabilities
  • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
  • Mentor project crew members by managing peer reviews and provide technical guidance
  • Experience with implementing ServiceNow modules
  • Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script
  • Experience with ServiceNow for custom application design and development
  • Create and execute development plans as appropriate to meeting changing needs and requirements
  • Knowledge of ITIL V4 processes and hands on with ITIL process implementation
  • Ability to plan and package ServiceNow platform solutions and accelerators
  • Presales Demo and Proof of Value for prospective customers
  • Conduct SPM/ CSM/Intergrations capability Requirements Analysis sessions and customer workshops
  • Troubleshoot and support ServiceNow based applications and systems
  • Draft use cases and functional requirements documents
  • Draft proposals and statements of work for solutions
  • Reviewing and providing guidance on functional requirements documents
  • Provide technical assistance in a pre-sales capacity
  • Design custom or product-based solutions based on ServiceNow applications

Benefits

  • Remote work
  • Diverse and inclusive workplace
  • Equal opportunity workplace and affirmative action employer

Requirements Summary

Strong technical, communications and organizational skills with experience in ServiceNow SPM/CSM products, architecture principles for cloud-based platforms, and business architecture experience