ServiceNow Solution Architect

DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. We are looking for a ServiceNow Solution Architect to bring innovative thinking, strategic guidance, and technical expertise to our ServiceNow practice.

Requirements

• Architect end-to-end solutions on the ServiceNow platform that are scalable, maintainable, and meet business requirements.
• Lead the technical strategy for ServiceNow implementations, including ITSM, ITOM, ITBM, and custom application development.
• Work closely with clients to understand their business needs, translate them into technical solutions, and ensure alignment with their IT landscape.
• Design and implement integration strategies for complex multi-system environments.
• Provide technical leadership and guidance to project teams, ensuring adherence to best practices and quality standards.
• Develop and maintain architectural documentation, including system blueprints, integration diagrams, and data models.
• Own the overall quality for delivery of each project
• Evaluate new ServiceNow features and technologies, recommending their adoption where appropriate to enhance service offerings.
• Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.
• Lead by example, demonstrating a commitment to excellence, innovation, and customer satisfaction.
• Guide and mentor development teams, promoting best practices in coding, configuration, and customization.
• Evaluate and recommend new ServiceNow features and third-party integrations to enhance solution offerings.
• Collaborate with client leadership to develop road maps for continued adoption and expansion on the platform
• Conduct technical reviews and assessments of ServiceNow implementations, identifying areas for improvement.
• Foster strong client relationships, providing expert advice and strategic insights on leveraging ServiceNow to achieve business objectives.

Benefits

• Growth Opportunity
• You're Not Just a Number
• Shape Your Journey
• Mentorship
• Re-engineering ServiceNow