Deloitte

ServiceNow Solutions and Product Architect, Global Deloitte Technology

Join Deloitte as a ServiceNow Solutions Architect in Toronto. Leverage your 5+ years of ServiceNow expertise, CSA certification, and design innovative ITSM, ITBM, and CSM solutions. Enjoy competitive salary, remote work, and growth opportunities.

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Consulting
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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Human Resources Service Delivery
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IT Operations Management
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IT Service Management
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Incident Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
September 18, 2025

Deloitte is seeking a highly skilled ServiceNow Solutions Architect to design innovative solutions within the company's Global ServiceNow Center of Excellence. The role involves translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring ongoing performance and stability of the platform. The ideal candidate will have a deep technical understanding of ServiceNow, strong communication skills, and experience with Agile development methodologies.

Requirements

  • 5+ years of ServiceNow experience as an architect
  • Certified ServiceNow Administrator (CSA)
  • Experience leading complex solution designs (Out-of-the-box & custom)
  • Excellent written and verbal communication skills
  • Experience with ServiceNow modules (ITSM, ITBM, CSM, HRSD, ITOM)
  • Proficiency in ServiceNow scripting (JavaScript, GlideRecord)
  • Experience with API integrations and integration technologies
  • Solid understanding of IT and software delivery best practices

Benefits

  • Competitive salary
  • Variable pay
  • Remote work opportunities
  • Learning and development opportunities
  • Diverse team culture

Requirements Summary

5+ years ServiceNow experience, CSA certification, and experience with complex solutions. Strong communication, scripting, and API integration skills are required.