ServiceNow STC - Independent Consultant/Freelance - EMEA

R5 Labs is seeking a ServiceNow Independent Consultant to lead strategic implementation and optimization projects focused on Customer Service Management (CSM), Strategic Portfolio Management (SPM), IT Asset Management (ITAM), and IT Operations Management (ITOM). The role involves partnering with clients, analyzing needs, and delivering customized ServiceNow solutions to enhance operational efficiency and client satisfaction in the EMEA region.

Requirements

• Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM, SPM, ITAM, and ITOM modules.
• Strong knowledge of ServiceNow platform customization, including JavaScript scripting, REST/SOAP API integrations, workflows, and automation specific to CSM, SPM, ITAM, and ITOM.
• Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
• Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
• Demonstrated ability to effectively manage remote projects and stakeholders, specifically within the EMEA region.
• Fluency in English is mandatory.

Benefits

• Remote-First Culture
• Collaborative Environment
• Professional Development