ServiceNow STC - Independent Consultant/Freelance - EMEA

R5 Labs is seeking an independent ServiceNow Consultant to lead strategic implementations focused on Customer Service Management (CSM), Strategic Portfolio Management (SPM), IT Asset Management (ITAM), and IT Operations Management (ITOM). The role involves working directly with clients, analyzing their needs, and delivering customized solutions to enhance operational efficiency and client satisfaction in the EMEA region. The consultant will also be responsible for process optimization and consulting, as well as managing ServiceNow deployments.

Requirements

• Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, CSM, SPM, ITAM, and ITOM modules.
• Strong knowledge of ServiceNow platform customization, including JavaScript scripting, REST/SOAP API integrations, workflows, and automation.
• Certified Implementation Specialist (CIS) certifications in CSM, SPM, ITAM, or ITOM modules.
• Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules.
• Excellent written and verbal communication skills.
• Demonstrated ability to effectively manage remote projects and stakeholders, specifically within the EMEA region.
• Fluency in English is mandatory.
• Experience in the EMEA region is a plus.

Benefits

• Remote-First Culture
• Collaborative Environment
• Professional Development
• Impact-Driven Projects