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NTT DATA
ServiceNow Support Engineer
ServiceNow Support Engineer at NTT DATA, Hyderabad. Manage platform administration, production support, integrations, CMDB health, Service Portal, security, upgrades. SME expertise required. Health insurance, PTO, professional development.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Integration Hub
Knowledge Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
November 26, 2025
We are seeking a ServiceNow Support Engineer to join our team in Hyderabad, Telangana, India. The role involves providing production support, managing platform administration, leading integrations, and driving continuous improvement.
Requirements
- Act as the primary SME for the ServiceNow platform
- Provide production support
- Manage platform administration
- Lead and maintain integrations
- Own CMDB health
- Support and enhance Service Portal / Now Experience pages
- Manage security & access
- Coordinate and execute instance upgrades and patches
- Maintain runbooks, SOPs, knowledge base articles, and technical documentation
- Drive continuous improvement
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Requirements Summary
Requires a strong understanding of the ServiceNow platform and experience in production support, platform administration, and integrations
