ServiceNow System Administrator

NTT DATA is seeking a ServiceNow System Administrator to join their team in Plano, Texas. The successful candidate will be responsible for maintaining the stability and usability of the SAMPro module in ServiceNow, configuring and maintaining SAM PRO applications, and managing user access and security roles.

Requirements

• Work with developers to maintain the stability and usability of the SAMPro module in ServiceNow
• Configure and maintain SAM PRO applications, workflows, and business rules
• Manage user access, security roles, and permissions associated to CI, Asset, OT, and SAMPro
• Develop and optimize SAM PRO processes, forms, and views
• Create and edit ITAM reports, dashboards, and performance analytics
• Develop and maintain test plans, cases, and procedures for CMDB, Hardware/Software Assets
• Perform functional, regression, and integration testing on CMDB, Hardware/Software Assets
• Identify and document defects/bugs and ensure resolution
• Provide QA support for new CMDB, Hardware/Software Assets features, configurations, and upgrades
• Continuously improve SAM PRO and processes with a focus on quality, efficiency, and user experience
• Collaborate with the ServiceNow and ITAM Teams to configure, develop, support, and maintain the platform
• Configure, Manage and Maintain all Models, including software, hardware, and consumables
• Troubleshoot Software Model to Software Installation match, working with the SAM Team to maintain a compliance position
• Coordinate with the ITAM Team to manage the lifecycle of a model from creation to retirement
• Manage ServiceNow License configuration to report on the ServiceNow license compliance for the different modules GPI owns

Benefits

• NTT DATA is an equal opportunity employer
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
• NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future