Booz Allen Hamilton

ServiceNow System Administrator, Senior

Join Booz Allen Hamilton as a Senior ServiceNow System Administrator in Atlanta, GA. Leverage your 4+ years of ServiceNow expertise to maintain and enhance ITSM solutions. Benefits include health, tuition assistance, and professional development.

ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
May 20, 2025

We're looking for a senior ServiceNow system administrator to help us operate and maintain ServiceNow platforms for our Government clients. The ideal candidate will have a combination of people skills and system administrator expertise, with experience in maintenance, configuration, and life cycle management of the ServiceNow platform.

Requirements

  • 4+ years of experience with ServiceNow maintenance, including core ITSM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
  • Experience with management and teaching teams of software administrators
  • Experience with following Agile Scrum development methods
  • Ability to work with stakeholders to define requirements
  • Public Trust
  • Bachelor’s degree
  • ServiceNow System Administrator Certification

Benefits

  • Health, life, disability, financial, and retirement benefits
  • Paid leave
  • Professional development
  • Tuition assistance
  • Work-life programs
  • Dependent care
  • Recognition awards program

Requirements Summary

4+ years of experience with ServiceNow, experience with team management, and ability to work with stakeholders