Booz Allen Hamilton

ServiceNow System Administrator, Senior

Join Booz Allen Hamilton as a Senior ServiceNow System Administrator in Atlanta, GA. Manage ServiceNow operations, ensure best practices, and lead teams. Requires 4+ years of ServiceNow experience and certification. Benefits include health, retirement, and professional development.

ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
May 20, 2025

The ServiceNow System Administrator, Senior will manage operations and maintenance of ServiceNow platforms for Government clients, providing consultation on best practices and maintaining deployment, configuration, and life cycle management of the platform.

Requirements

  • 4+ years of experience with ServiceNow maintenance, including core ITSM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
  • Experience with management and teaching teams of software administrators
  • Experience with following Agile Scrum development methods
  • Ability to work with stakeholders to define requirements
  • Public Trust
  • Bachelor’s degree
  • ServiceNow System Administrator Certification

Benefits

  • Health benefits
  • Life benefits
  • Disability benefits
  • Financial benefits
  • Retirement benefits
  • Paid leave
  • Professional development
  • Tuition assistance
  • Work-life programs
  • Dependent care
  • Recognition awards program

Requirements Summary

4+ years of ServiceNow experience, management experience, Agile Scrum development experience, and Public Trust