ServiceNow Systms Analyst

Connection is an IT solutions provider that guides the connection between people and technology. They are seeking a ServiceNow Systems Analyst to design business-focused solutions in ServiceNow, ensuring systems meet requirements and are scalable. The company values employee wellbeing and offers a total rewards package with financial, emotional, and physical resources, including therapy visits, mental health coaching, and generous paid time off.

Requirements

• Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.
• Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
• Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.
• Ability to provide technical guidance across stakeholders while working closely with delivery teams.
• Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.
• Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.
• Excellent problem-solving skills and ability to analyze complex business requirements.

Benefits

• Competitive compensation
• 401k plans
• Medical insurance
• Free therapy visits
• Mental health coaching
• Meditation resources
• Generous paid time off
• Wellness Time Off days
• Volunteer Time Off days